Privacy Policy

Last updated: [15/02/2025]

Inkspire Visuals (“we,” “us,” “our”) is committed to protecting your privacy and handling your personal information responsibly, in accordance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your personal information.

By using our website (inkspirevisuals.co.za) or placing an order with us, you consent to the practices described in this policy.

1. Who We Are

Inkspire Visuals supplies promotional products, corporate apparel, branded merchandise, and related branding services to businesses and individuals across South Africa.

Contact details: Phone: [069 138 5630] Email: [[email protected]]

2. Information We Collect

We may collect the following categories of personal information:

Information you provide directly:

Name and surname
Company name (where applicable)
Email address
Phone number
Delivery and/or billing address
Order details and product preferences
Artwork/logo files submitted for branding purposes
Any information you submit via our contact form, WhatsApp, or email

Information collected automatically:

IP address
Browser type and device information
Pages visited and time spent on our site
Cookies and similar tracking technologies (see Section 6)

Payment information: Payments made through our website are processed via [WooCommerce Payments / insert actual payment gateway used, e.g. PayFast, Yoco, etc.]. We do not store your full credit card or banking details on our servers – this information is handled directly and securely by our payment processor.

3. How We Use Your Information

We use the personal information we collect to:

Process and fulfil your orders, including production, branding, and delivery
Communicate with you regarding quotes, orders, and enquiries
Send order confirmations, invoices, and delivery updates
Respond to customer service requests
Improve our website, products, and services
Send you marketing communications, where you have opted in (see Section 7)
Comply with legal, tax, and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Legal Basis for Processing

Under POPIA, we process your personal information based on one or more of the following grounds:

Your consent (e.g. when subscribing to marketing emails)
Performance of a contract (e.g. processing and fulfilling your order)
Compliance with a legal obligation (e.g. tax and financial recordkeeping)
Our legitimate business interests (e.g. improving our services), provided this does not override your rights

5. Sharing Your Information

We may share your personal information with trusted third parties strictly for the purposes of running our business, including:

Payment processors (e.g. [insert gateway name]) – to process payments securely
Courier and delivery partners – to fulfil and ship your order
Website hosting and IT service providers – to maintain our website and systems
Branding/production partners – where order fulfilment requires sharing artwork or order specifications

These third parties are only provided with the information necessary to perform their specific function and are expected to handle your data securely and in compliance with applicable law.

We may also disclose your information where required to do so by law, regulation, or a valid legal request.

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

Enable core website functionality (e.g. shopping cart, checkout)
Understand how visitors use our site (analytics)
Improve your browsing experience

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including the ability to complete a purchase.

7. Marketing Communications

If you have opted in to receive marketing communications from us (e.g. via a newsletter signup or checkout opt-in), we may contact you with promotions, new product updates, or relevant offers.

You may withdraw your consent and unsubscribe at any time by:

Clicking the “unsubscribe” link in any marketing email, or
Contacting us directly at [[email protected]]

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, or disclosure. While we take security seriously, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purposes outlined in this policy
Meet our legal, accounting, or tax reporting requirements
Resolve disputes and enforce our agreements

Once information is no longer required, we take reasonable steps to securely delete or anonymise it.

10. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal information, subject to legal or contractual retention requirements
Object to the processing of your personal information in certain circumstances
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator (South Africa) if you believe your information has been mishandled

To exercise any of these rights, contact us at [insert email address].

Information Regulator contact details: Website: www.justice.gov.za/inforeg Email: [email protected]

11. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Phone: [069 138 5630] Email: [[email protected]]